What Information We Hold and Why
We collect the details you give us during account registration — your name, email address, phone number and date of birth. When you deposit or withdraw through DANA, OVO or GoPay, we also record the transaction reference and wallet identifier tied to your account; this is
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how we match payments to the right account and flag anything that looks unusual. We do not store your full e-wallet PIN or password at any point. If you contact our support team, the chat history and any attachments you send are kept on file so
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we can follow up consistently. We also collect standard device data — your browser type, operating system and IP address — when you access the platform from a phone or desktop in Yogyakarta or anywhere else in Indonesia. This helps us detect unauthorised login attempts and
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serve the right language and currency format. We keep transaction records for as long as our operational and regulatory obligations require; account profile data is held while your account stays active and for a defined period after closure. You can ask us to review, correct or
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remove your personal data at any time by contacting support through the channels listed below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.